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Q. Who is the
underlying carrier for PowerNet Global Communications?
A. All customers
are provisioned to Qwest (or Touch America) or Global Crossing.
Q. How will
I know if I'm switched to PowerNet Global Communications?
A. Just call
(toll free) 1-700-555-4141 and listen for "Qwest" (or Touch
America) or Global Crossing who are PNG's Network Provider.
Q. What do
I do if I miss my verification call?
A. Call 800-653-9211
so as to be able to complete the third party verification.
Q. What are
the PowerNet Global Communications billing options?
A. PowerNet Global
Communications is a direct-billed service, which means customers
will receive a separate statement each month for their service.
You can either pay your bill by check or by AutoPay (credit
card draft).
Q. What are
the billing increments?
A. For the
5.4¢ and 4.9¢ Programs, the length of your
calls are measured (and billed) in 6 second increments.
The minimum length of each call is 18 seconds. For the
4.5¢ Program, the length of your calls are measured
(and billed) in 60 second increments. The minimum length
of each call is 60 seconds.
Q. Under what
name will the charges appear on my phone bill?
A. Customers
will receive a separate statement directly from PowerNet
Global Communications.
Q. What are
PowerNet Global Communications PICC and USF fees?
A. The FCC imposed
PICC fee is $4.74/line for additional Commercial lines (the
first commercial line and all residential lines are free
of charge). The FCC imposed USF (Universal Service Fund)
of 9.9% will be charged on all long distance calls.
Q. DoesPowerNet
Global Communications offer calling cards?
A. Yes. The Travel
Card rate is currently 9.9¢ per minute. All calling
card calls will be included in your monthly bill. Stand-Alone
Travel Card customers will receive a separate bill.
Q. Does PowerNet
Global Communications credit switching fees?
A. Yes! Just
write your PNG account number on your Local Phone Bill (with
the switch fee) and fax it to the PNG Customer Service Department
at 513-942-5579. You may also mail it to PNG via US Mail
(their address will appear on your invoice).
Q. How long should it take for service to be activated?
A. Please allow
5 to 10 business days for the switch-over to take effect
pending credit approval.
Q. Who do
we contact for activation problems?
A. Click
here to report any problems.
Q. Does the
$2.50 fee apply to each service separately or can we include
usage from everything?
A. The fee is
only incurred if the total usage of all services on the
account is less than $15 in any billing period.
Q. Can I order
PowerDial and OnePlus service together?
A. Yes. You can
order 1, or all of PNG's services at the same time. Just
indicate on our order form which services you are interested
in. It's that easy!
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